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Web Help Desk 12.0


Description of

Web Help Desk


Web Help Desk is surprisingly affordable, incredibly easy to use IT help desk software with
Web-based ticketing, change management, IT asset management, knowledge base, and more! SolarWinds' helpdesk software streamlines the help desk ticket process from request to resolution, manages and tracks the full lifecycle of hardware and software assets, supports self-resolution of issues with a searchable knowledge base and is incredibly affordable.

SolarWinds Web Help Desk improves ticket resolution by :
Automatically generating tickets. Tickets can be generated from the web-based self service portal, can be generated via email or can automatically created and prioritized directly from SolarWinds alerts. Routing tickets to the right person at the right time. Tickets can be routed based on priority and who is on call.
Customizing forms, workflow configurations and email templates. Easy-to-use and customizable, Web Help Desk is great bank for your buck.
Includes easily-customizable and dynamic ticket forms with unlimited custom fields
Dynamically routes and assigns help desk tickets to a specific technician or group of technicians
Automatically converts service request emails into a trouble tickets, including file attachments
SolarWinds Web Help Desk eliminates the errors, time inefficiencies, and opportunity costs that plague manual asset tracking and audits.
Simplifies the management of both hardware and software client assignment and makes it a snap to build parent/child relationships between assets
Shows software licensing distributions across your network, including how many license keys of a particular software are in the field versus ready for assignment
Calculates warranty and lease end dates based on purchase order information
Tracks by asset type, status, location, manufacturer and model
Enables you to manage who uses what by associating an end user with a specific asset or group of assets


Published by: SolarWinds
Downloads: 1370
File Size: 256.4 MB
License: Freeware
Product Homepage: Visit SolarWinds
Release Date: 21 May, 2013
OS: Windows Vista Ultimate x64 , Windows Vista Ultimate , Windows Vista Starter , Windows Vista Home Premium x64 , Windows Vista Home Premium , Windows Vista Home Basic x64 , Windows Vista Home Basic , Windows Vista Enterprise x64 , Windows Vista Enterprise , Windows Vista Business x64 , Windows Vista Business , Windows Vista , Windows 2003 , Windows , WinXP , Win7 x64 , Win7 x32
Requires: Windows Server 2003, 2008 or 2008 R2, or 2012 64-bit OS
Download Location: Primary Download Link Broken? Report it!


Web Help Desk 12.0 Download Tags:
It Help Desk    Help Desk Software    It Asset Management    Itil    Itsm    Free Help Desk Software    itil Service Desk    Helpdesk Software

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