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Adventnet ManageEngine ServiceDesk Plus 6


Description of

Adventnet ManageEngine ServiceDesk Plus


ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management software whose features include contract managenent, purchasing and knowledge management functionalities. By integrating Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge base in one low-cost, easy-to-use package, ServiceDesk Plus gives you the ability to improve productivity of your IT Service team and keep your end-users happy.

ServiceDesk Plus enables end-users to submit tickets via an online web form or through email. It automates several key workflow tasks such as case routing, acknowledging requester, technician notification and handling of SLA rules. It includes a Solutions module that allows you to document best practices and solutions to common problems in an online knowledge base.

ServiceDesk Plus offers accurate inventory tracking functionality across Windows and Linux workstations. It can also track software licenses and let you know the number of over-utilized or under-utilized licenses across your organization.

ServiceDesk Plus can help you maintain a complete product catalog based on product type, that lists all assets owned by your organization. It can generate Purchase Orders, send them through email and keeps track of outstanding POs & completed purchases. It also provides import of requesters & assets from .csv files & user satisfaction survey.

Version 6.0 adds Enhanced Active Directory Integration, enhanced purchasing system with approver, business rules for better request management, ability to group similar requests and assign to queues, comprehensive custom reports, announcement boards, MS-SQL support, billing based on time spent on request, HTML editors for solutions and notifications, & more.

The Free Edition allows a single Technician manage upto 25 Workstations.


Published by: AdventNet Inc
Downloads: 2336
File Size: 33.9 MB
License: Freeware
Product Homepage: Visit AdventNet Inc
Release Date: 01 November, 2007
OS: Windows XP , Windows 2003 , Windows 2000 , Linux
Requires: P III 1Ghz and above, 256 MB RAM
Download Location: Primary Download Link Broken? Report it!


Adventnet ManageEngine ServiceDesk Plus 6 Download Tags:
Help Desk    Service Desk    Asset Management    Trouble Ticketing    Helpdesk Software    Sla Management    Contract Management    Purchase Order Management    Knowledge Base    Inventory Management

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