Communications    Telephony     MDLsolutions Dialer

MDLsolutions Dialer 1.5.5


Description of

MDLsolutions Dialer


MDLsolutions is a predictive Dialer, a Windows based comprehensive and dynamic SIP/VoIP dialer Dialer , it comes with a robust SQL database that can meet the needs of businesses that are trying to impactfully keep in contact with their clients and for small to large scale call centers, or act as a standalone automated dialer processing dialing scripts.You can start off with as little as 1 channel and scale up to 500 simultaneous channels. You can also request unique processing scripts that we call "Actions", that will meet your exact dialing needs, or just combine the ones we already provide to meet your dialing needs.This dialer/call center solution consists of three program applications, the dialer/predictive dialer, the Agent Disposition Interface (ADI) and the 3CX plug-in if you are using 3CX queues and 3CX ADI functionality.1. The dialer is placed on its own Windows computer/server and includes its own SQL database, reporting, SIP/RTP (VoIP) call/registration functionality, import/export functionality, transfer functionality, ADI support and call list management. The dialer can call through your IP phone system, through a VoIP gateway or through your VoIP provider.2. The Agent Disposition Interface (ADI) is placed on every agent's workstation, and displays the information of the person being called, and allows the agent to update that person's information, the ADI also has many other features that help with this process.3. The 3CX plug-in is used when the predictive dialer transfers calls to the 3CX call queue, and when the ADI needs to communicate directly with 3CX. You do not have to use this method in order for the ADI to work, you can simply use the 'Direct' method, that allows you to call through 3CX (or any other IP PBX, VoIP gateway or VoIP provider), and transfer calls directly to your VoIP phones.Install Dialer Package:1. Click "OK" to begin, then follow the default steps (please do NOT change installation path).2. Once you have clicked on the default options, the installation will continue on its own until the installation is complete.Configure the Sip/VoIP engine:1. Configure the Sip/VoIP engine by clicking "start\All Programs\Aculab\v6ACT".2. Click on "Card List", then click "Use Prosody S".3. Click on "IP Settings" then click "Enable SIP on Host".4. Click "Apply Setting", click "Yes".5. Click "Close".Configure MDLsolutions Dialer:1. Using "Notepad (ONLY)" open "c:\Program Files\MDLsolutions,Inc\MDLsolutionsDialer-Predictive Dialer\Dialer.exe.config".MDLsolutions Dialer Features:1. ADI - Realtime individual agent disposition interface(agent views real time detailed information of the call that is being transferred to him, and can set the call disposition and client details during or once a call is complete).2. Can process/run multiple call lists simultaneously.3. Supports multiple agent groups. For example, call lists that focus on English speaking clients can transfer their calls to a group of English speaking agents, and call lists that focus on Spanish speaking clients can be transferred to a different group of agents that speak Spanish.4. Custom Field Names.5. Preview dialing.6. Call status information.7. Control panel for starting, stopping and monitoring calls.8. Multiple call counters.9. Multiple enquiries/actions per call.10. SQL database record progress status.11. System status.12. Call action interface with multiple action support.13. SQL database action view.14. SQL database call records view.15. Call transfer list.16. Call configuration parameters such as call rates,max dial time, start stop times, configurable SQL string, multiple emailnotification server and failed call notification settings.17. Scrub list / (do not call list) import.18. Inward call recording.19. Comprehensive logging that supports standard and debug mode.20. Answering/fax machine detection.21. Custom call progress detection.22. Extension "log on"/"log off" call notification Windows application.23. 3rd party integration.24. Detailed call reporting.25. Multiple call list management.26. Call list detail export (.csv).27. 3CX plug in for integrated dialer/agent dispostion/3CX queue functionality.28. Inbound dialing, simply direct inbound calls to 3CX queue and ADI will update oncecall is transferred to agent.29. Dialer control (start/stop calls) from ADI interface.30. Successfully tested with Asterisks, using the 'transfer' action navigationdirectly to VoIP phones, through Asterisks IP PBX. Check FAQ's for quick setup.31. Runs on Microsoft Windows 2003 and Windows XP, requires .Net 3.5Requirements:* NET frameworkLimitations:* Limited to 4 simultaneous channels when used with 3CX, and 2 channels in the managed call version.


Published by: mdlsolutions.com
Downloads: 628
File Size: 89.0 MB
License: Shareware
Product Homepage: Visit mdlsolutions.com
Release Date: 06 December, 2012
OS: Windows
Download Location: Primary Download Link Broken? Report it!


MDLsolutions Dialer 1.5.5 Download Tags:


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